OUR POLICIES

At Posh + Polish, we go out of our way to make sure our valued guests have the best experience possible from the minute they enter our doors to the moment they leave our unparalleled nail lounge. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

AGE REQUIRMENT

We love welcoming families to Posh + Polish and strive to provide a safe, relaxing experience for all of our guests. Due to the nature of our services and the presence of sharp tools, professional equipment, and taking into consideration nail health and safety, we have established minimum age requirements for safety and comfort.

General salon services: Guests must be 10 years of age or older.
Artificial nail extension services: Guests must be 14 years of age or older.

LATE CANCELLATIONS/NO SHOWS

We value your time and presence and do the utmost to ensure proper timing to execute quality work. When you book an appointment with us, we set aside that time especially for you. Cancellations within 24 hrs of your appointment is considered late and may have potentially blocked another guest from booking. Please consider:

Service time slots are allocated appropriately. We respectfully ask for punctuality as late arrivals can and will affect scheduling of other guest services. Any guest arriving more than 10 mins. late may be subject to their services being rescheduled.
At least 24hrs notice is required to cancel or reschedule an appointment.
A late cancellation or no show becomes subject to our 3 Strikes Policy:

1st Strike: 50% of booked service fee is owed.

2nd Strike: 100% of your booked service fee is owed.

3rd Strike: 100% of your booked service fee is owed and guest may be subject to dismissal, no longer able to book with Posh + Polish.

Note: You do receive a text 48hrs prior to your scheduled appointment with a link within to either confirm, cancel or reschedule your appointment. You will also receive a text 25hrs prior to your appointment as a reminder of your upcoming appointment with your final opportunity to make changes if needed.

REFUND POLICY

At Posh + Polish, we take pride in the time, care, and quality products that go into every service. Because of this, we do not offer full refunds on services already performed. However, your satisfaction matters deeply to us - if something isn't quite right, we're happy to offer repairs or make adjustments to ensure the final result meets your expectations. Please don't hesitate to reach out - we're here to make it right.