OUR POLICIES
At Posh + Polish, we go out of our way to make sure our valued guests have the best experience possible from the minute they enter our doors to the moment they leave our unparalleled nail lounge. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.
AGE OF SAFTEY 10+
We adore children and want to protect them from our work environment of potential hazards such as sharp tools, equipment as well as liquor. For the safety and comfort of our guests and team, please apply our 10+ policy.
LATE CANCELLATIONS/NO SHOWS
Service time slots are allocated appropriately. We respectfully ask for punctuality as late arrivals can and will affect scheduling of other guest services. Any guest arriving more than 10 mins. late may be subject to their services being rescheduled.
At least 24hrs notice is required to cancel or reschedule an appointment.
Any guest that has 3 late cancellations/no shows within 12 consecutive months will be subject to our 3 Strikes Policy:
1st Strike: Guest will be reminded of our 3 Strikes Policy and we'll waive the 50% service penalty. We understand that sometimes schedules need to be adjusted.
2nd Strike: 50% of your booked service will be owed.
3rd Strike: 100% of your booked service will be owed and guest may be subject to dismissal, no longer able to book with Posh + Polish.
PRIVATE PARTY CANCELLATIONS
At least 7 days notice is required to cancel an entire event to receive a refund of 50% of the damage deposit in lieu of late cancellation fee.
Providing less than 7 days notice for event cancellation results in forfeiture of full damage deposit in lieu of late cancellation fee.
Providing less than 24hrs to cancel individual guests results in a $50 late cancellation fee per cancelled guest.
Event will be considered cancelled if less than 4 guests are confirmed on day of party with forfeiture of full damage deposit in lieu of late cancellation fee.